Filings for Rule Number 4901:1-10-21

Title Customer complaints and complaint-handling procedures.
Agency Public Utilities Commission of Ohio
Division Utilities
Contact Jeff Jones
Phone 614-466-0463

Actions

Public Notice
RSFA Analysis
Rule
Appendices
Hearing Summary Reports
CSI Business Impact Analysis
CSI Recommendation
CSI Agency Memorandum
    of Response
Title File Date Action Type Class Hearing Eff Date Exp Date FYR Documents
No Current Actions
Title File Date Action Type Class Hearing Eff Date Exp Date FYR Documents
Customer complaints and complaint-handling procedures. 03/28/2024 Final File Amendment 111.15 04/08/2024 N
Rule Body
CSI Business Impact Analysis
CSI Recommendation
CSI Agency Memorandum of Response
Customer complaints and complaint-handling procedures. 01/22/2024 Original File Amendment 111.15 N
RSFA Analysis
Rule Body
CSI Business Impact Analysis
CSI Recommendation
CSI Agency Memorandum of Response
Customer complaints and complaint-handling procedures. 09/30/2021 Final File Amendment 111.15 11/01/2021 Y
Rule Body
CSI Business Impact Analysis
CSI Recommendation
CSI Agency Memorandum of Response
Customer complaints and complaint-handling procedures. 07/22/2021 Original File Amendment 111.15 Y
RSFA Analysis
Rule Body
CSI Business Impact Analysis
CSI Recommendation
CSI Agency Memorandum of Response
Customer complaints and complaint-handling procedures. 01/27/2017 Final File Amendment 111.15 02/06/2017 Y
Rule Body
CSI Business Impact Analysis
CSI Recommendation
CSI Agency Memorandum of Response
Customer complaints and complaint-handling procedures. 11/22/2016 Original File Amendment 111.15 Y
RSFA Analysis
Rule Body
CSI Business Impact Analysis
CSI Recommendation
CSI Agency Memorandum of Response
Customer complaints and complaint-handling procedures. 11/05/2014 Withdraw Final No Change 111.15 Y
Rule Body
CSI Business Impact Analysis
CSI Recommendation
CSI Agency Memorandum of Response
Customer complaints and complaint-handling procedures. 09/30/2014 No Change No Change 111.15 Y
RSFA Analysis
Rule Body
CSI Business Impact Analysis
CSI Recommendation
CSI Agency Memorandum of Response
Customer complaints and complaint-handling procedures. 06/18/2009 Final File Amendment 111.15 06/29/2009 Y
Rule Body
Customer complaints and complaint-handling procedures. 05/18/2009 Refile Amendment 111.15 Y
RSFA Analysis
Rule Body
Customer complaints and complaint-handling procedures. 01/06/2009 To Be Refiled Amendment 111.15 Y
RSFA Analysis
Rule Body
Customer complaints and complaint-handling procedures. 11/26/2008 Original File Amendment 111.15 Y
RSFA Analysis
Rule Body
Customer complaints and complaint-handling procedures. 03/27/2006 Final File Amendment 111.15 04/06/2006 N
Rule Body
Customer complaints and complaint-handling procedures. 01/20/2006 Revise Amendment 111.15 N
RSFA Analysis
Rule Body
Customer complaints and complaint-handling procedures. 01/09/2006 Original File Amendment 111.15 N
RSFA Analysis
Rule Body
Customer complaints and complaint-handling procedures. 12/19/2003 Final File Amendment 111.15 01/01/2004 Y
Rule Body
Customer complaints and complaint-handling procedures. 11/18/2003 Refile Amendment 111.15 Y
RSFA Analysis
Rule Body
Customer complaints and complaint-handling procedures. 10/29/2003 Withdraw Final Amendment 111.15 Y
Rule Body
Customer complaints and complaint-handling procedures. 10/09/2003 Final File Amendment 111.15 11/01/2003 Y
Rule Body
Customer complaints and complaint-handling procedures. 07/30/2003 Original File Amendment 111.15 Y
RSFA Analysis
Rule Body
Public Notice
RSFA Analysis
Rule
Appendices
Hearing Summary Reports
CSI Business Impact Analysis
CSI Recommendation
CSI Agency Memorandum
    of Response
Title File Date Action Type Class Hearing Eff Date Exp Date FYR
Public Notice
RSFA Analysis
Rule
Appendices
Hearing Summary Reports
CSI Business Impact Analysis
CSI Recommendation
CSI Agency Memorandum
    of Response
Title File Date Action Type Class Hearing Eff Date Exp Date FYR
Customer complaints and complaint-handling procedures. 03/28/2024 Final File Amendment 111.15 04/08/2024 N
Customer complaints and complaint-handling procedures. 01/22/2024 Original File Amendment 111.15 N
Customer complaints and complaint-handling procedures. 09/30/2021 Final File Amendment 111.15 11/01/2021 Y
Customer complaints and complaint-handling procedures. 07/22/2021 Original File Amendment 111.15 Y
Customer complaints and complaint-handling procedures. 01/27/2017 Final File Amendment 111.15 02/06/2017 Y
Customer complaints and complaint-handling procedures. 11/22/2016 Original File Amendment 111.15 Y
Customer complaints and complaint-handling procedures. 11/05/2014 Withdraw Final No Change 111.15 Y
Customer complaints and complaint-handling procedures. 09/30/2014 No Change No Change 111.15 Y
Customer complaints and complaint-handling procedures. 06/18/2009 Final File Amendment 111.15 06/29/2009 Y
Customer complaints and complaint-handling procedures. 05/18/2009 Refile Amendment 111.15 Y
Customer complaints and complaint-handling procedures. 01/06/2009 To Be Refiled Amendment 111.15 Y
Customer complaints and complaint-handling procedures. 11/26/2008 Original File Amendment 111.15 Y
Customer complaints and complaint-handling procedures. 03/27/2006 Final File Amendment 111.15 04/06/2006 N
Customer complaints and complaint-handling procedures. 01/20/2006 Revise Amendment 111.15 N
Customer complaints and complaint-handling procedures. 01/09/2006 Original File Amendment 111.15 N
Customer complaints and complaint-handling procedures. 12/19/2003 Final File Amendment 111.15 01/01/2004 Y
Customer complaints and complaint-handling procedures. 11/18/2003 Refile Amendment 111.15 Y
Customer complaints and complaint-handling procedures. 10/29/2003 Withdraw Final Amendment 111.15 Y
Customer complaints and complaint-handling procedures. 10/09/2003 Final File Amendment 111.15 11/01/2003 Y
Customer complaints and complaint-handling procedures. 07/30/2003 Original File Amendment 111.15 Y